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Helper II
Helper II

Need a measure to identify the number of open service tickets on any day in the past

I would like to identify a trend of the backlog of service tickets


The measure would count the number of tickets that arrived on or before the "date" and have a closed date on or after the date... 

Example on last monday there were 20 open tickets, 15 were open prior to that day and 5 were opened on that day.  

Super User
Super User

Wow, you don't even need a variation of Open Tickets, you need Open Tickets. It's even called Open Tickets!! 🙂

@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
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Tickets Open = 
VAR tmpTickets = ADDCOLUMNS('service Ticket',"Effective Date",IF(ISBLANK([DateCompleted]),TODAY(),[DateCompleted]))
VAR tmpTable =  
        [Date] >= [DateCreated] &&
        [Date] <= [Effective Date]
    "ID",'service Ticket'[TicketID],
VAR tmpTable1 = GROUPBY(tmpTable,[ID],"Count",COUNTX(CURRENTGROUP(),[Date]))

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