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Hello,
Hoping anyone could help me calculate the NPS of our organization using the this column (Rating 1-10). For some reason someone rated a -1 but hoping it could be added to the computation.
Calculating NPS is excel is fairly easy but I'm having a hard time on DAX. Not the expert yet on PowerBI
Excel
Promoter =9-10
Passives = 7-8
Detractor = <=6
NPS (Promoter - Detractor) / Total Survey *100
Solved! Go to Solution.
You may refer to the post below.
https://community.powerbi.com/t5/Desktop/Calculating-NPS-Score-based-on-Average/m-p/299224#M132101
You may refer to the post below.
https://community.powerbi.com/t5/Desktop/Calculating-NPS-Score-based-on-Average/m-p/299224#M132101
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