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Regular Visitor

NOT able to access my PBI community account anymore

@amitchandak@Greg_Deckler @v-henryk-mstf @v-xulin-mstf @v-xiaoyan-msft

Hi All,

My organization has migrated from On-premises account to Office365 recently. 

After this migration, I am not able to login to PBI community from my old UserName, it says "Account deleted or does not exist". 

My old account was active since mid 2016, in this community. 


I have created a new UserName with the same office email ID, I have NO history in my account now.

Previous post shows as Anonymous, see link below


Please suggest,  what went wrong and how can we retrieve back older account.

Office Admin team has no clue on this.







@mridul83 - Thank you for filling out the community support form. Our team has been investigating and you can look for a response from the community team early next week via email. 

Community Support
Community Support

HI @mridul83,

According to your description, I think your scenario is more related to migration and backend processing.
I'd like to suggest you contact office 365 support and power bi community admin for further support to fix this issue that appears after tenant migration.


Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
Resolver II
Resolver II

Check this link

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