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Rajan_AN
Frequent Visitor

NEED Urgent help

Hello Team,

I'm currently working on creating a report on customer churn. Here are some points I need your help in: 

  1. I need to calculate the total number of customers I had in the previous year, considering only those customers who had non-zero revenue and volume.

  2. For calculating churn rate, I want to identify customers who generated revenue in the previous year but didn't generate any revenue in the current year. As an example, if we take 2023 as the current year and 2022 as the previous year, a customer with ID 74 would be considered a churned customer.

  3. I also need to figure out how to present the year-on-year calculation for customer churn.

Here is the link to sample dashboard 

Please help me out I am really stuck here. 

Rajan_AN_0-1715103446805.png

 

 

1 ACCEPTED SOLUTION
parry2k
Super User
Super User

@Rajan_AN check this post, and tweak the solution as per your need.



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1 REPLY 1
parry2k
Super User
Super User

@Rajan_AN check this post, and tweak the solution as per your need.



Subscribe to the @PowerBIHowTo YT channel for an upcoming video on List and Record functions in Power Query!!

Learn Power BI and Fabric - subscribe to our YT channel - Click here: @PowerBIHowTo

If my solution proved useful, I'd be delighted to receive Kudos. When you put effort into asking a question, it's equally thoughtful to acknowledge and give Kudos to the individual who helped you solve the problem. It's a small gesture that shows appreciation and encouragement! ❤


Did I answer your question? Mark my post as a solution. Proud to be a Super User! Appreciate your Kudos 🙂
Feel free to email me with any of your BI needs.

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