My power Bi report is not loading

[Ganty_gurl]

Hello, Please I was working on my report and suddenly I got an error message, I tried to reload and it opened as a blank page and I originally had 4 pages of reports worked on. Please can this be fixed as soon as possible? Thank you.

I suddenly have a blank screen with my reports of 4 pages not showing at all

Feedback Type:
Frown (Error)

Timestamp:
2024-04-12T20:20:50.3290909Z

Local Time:
2024-04-12T22:20:50.3290909+02:00

Session ID:
13b29e38-77b7-4467-ae48-bb0ff4aefc2d

Release:
April 2024

Product Version:
2.128.751.0 (24.04) (x64)

Stack Trace:
Javascript:Error
TypeError: Cannot read properties of undefined (reading 'expr')
at deserializePropertyValueType (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152523:96)
at https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152539:31
at deserializePropertyStructuralType (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152544:18)
at deserializeObjectProperty (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152509:84)
at deserializeObjectProperties (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152493:45)
at deserializeObject (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152439:37)
at deserializeObjects (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152415:238)
at deserializeObjectsTo (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:152392:61)
at ExplorationSerializer.deserializeSingleVisual (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:432970:53)
at ExplorationSerializer.deserializeVisualContainer (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:432856:48)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.128.751.0","ModuleName":"","Component":"","Error":"Error","MethodDef":"","ErrorOffset":"-1:-1","ErrorCode":""}

OS Version:
Microsoft Windows NT 10.0.22000.0 (x64 en-GB)

CLR Version:
4.8 or later [Release Number = 533325]

Peak Virtual Memory:
70.8 GB

Private Memory:
505 MB

Peak Working Set:
1.16 GB

IE Version:
11.1.22000.0

User ID:
c55d2a4c-610c-4e8a-81dc-b5de68a50df6

Workbook Package Info:
1* - en-GB, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Model Default Mode:
Import

Model Version:
PowerBI_V3

Enabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_qnaLiveConnect
PBI_sparklines
PBI_scorecardVisual
PBI_NlToDax
PBI_fieldParametersSuperSwitch
PBI_angularRls
PBI_backstageUI
PBI_setLabelOnExportPdf
PBI_dynamicFormatString
PBI_oneDriveSave
PBI_oneDriveShare
PBI_useModernPublishDialogs
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_mobileAutoReportLayout
PBI_daxQueryView
PBI_daxInlineCopilot
PBI_aiNarrativesVisual
PBI_generateMeasureDescriptionsButton
PBI_desktopReportAuthoringCopilot

Disabled Preview Features:
PBI_SpanishLinguisticsEnabled
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_onObject
PBI_tmdlInDataset
PBI_EimLessElevatedUser
PBI_modelExplorer
PBI_qnaImproveLsdlCopilot
PBI_visualCalculationsAuthoring

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
150%

Supported Services:
Power BI

[user518520]

getting similar problem from 26-Apr-24.  All users when connecting PowerBI Desktop (

2.128.751.0) to Semantic model get error pop as above.  Logs show nothing useful.  PowerBI service reports are rendering just fine.  Dataset is refreshing just fine.  Only issue when using PowerBI Desktop.  Clearing cache makes no difference.  

[v-nuoc-msft]

Hi @Ganty_gurl 

@Idrissshatila Thank you very much for your prompt reply. Allow me to share my views here.

Based on the error message you provided, it appears that there is an issue with the JavaScript code, which may be related to the rendering or loading of visual elements in Power BI.

You can try the following actions:

Clear the cache and restart Power BI Desktop. Sometimes, corrupted cache files can cause errors to be generated. Try clearing the cache by navigating to the folder and deleting its contents. After performing this action, restart Power BI Desktop.

The error message indicates a problem with deserialising visual object properties. Try identifying and deleting any custom or recently added visual objects from the report, and then reload it to see if the problem persists.

Make sure you are running the latest version of Power BI Desktop.

If you have a backup version of the report or a previously saved version, try opening that version to see if it loads correctly.

Regards,

Nono Chen

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Idrissshatila]

Hello @Ganty_gurl ,

try to go to transform data drop down and select the data source settings  and reconnect to the data source.