Forum Discussion

jacobt's avatar
jacobt
New Member
4 years ago
Solved

Missing Explorer Icons

When tring to open a document from within PBI Desktop (File > Open Report > Browse reports), the file explorer windows that opens does not load any folder or drive icons (see image below). However, if I open File Explorer separately, all icons load as normal.

 

These are the steps I have taken to no avail:

Clean uninstall/ re-install of Power BI Desktop

Deleted/ rebuilt all iconcache and thumbcache several times including reboots

 

Below is information copied from File > About:

Feedback Type:
Frown (Error)

Timestamp:
2022-08-17T15:57:58.1567351Z

Local Time:
2022-08-17T11:57:58.1567351-04:00

Session ID:
e36edc1d-0761-42c3-a544-263fed2bd2b8

Release:
July 2022

Product Version:
2.107.841.0 (22.07) (x86)

OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)

CLR Version:
4.8 or later [Release Number = 528049]

Peak Virtual Memory:
1.64 GB

Private Memory:
380 MB

Peak Working Set:
621 MB

IE Version:
11.3442.14393.0

User ID:
04929c2f-c6bf-4390-923f-f4e3e9fa140f

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Snapshot Trace Logs:
P:\Users\*username*\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShotbb5da38c-58b3-4c7d-a71c-df3a85d3aa77.zip

Model Default Mode:
Empty

Model Version:
PowerBI_V1

Performance Trace Logs:
P:\Users\*username*\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

Enabled Preview Features:
PBI_enableWebView2
PBI_mobileAuthoringFormattingUI
PBI_sparklines

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

Formulas:


section Section1;

 

Any help is appreciated!

Thank you,

Jacob

  • Hi jacobt ,

     

    Have you checked if the powerbi version you are using is compatible with the computer you are using?

    For more details, you can refer to below document:

    Get Power BI Desktop - Power BI | Microsoft Docs


    If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.


    Best Regards,
    Henry


    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

1 Reply

  • v-henryk-mstf's avatar
    v-henryk-mstf
    Community Support

    Hi jacobt ,

     

    Have you checked if the powerbi version you are using is compatible with the computer you are using?

    For more details, you can refer to below document:

    Get Power BI Desktop - Power BI | Microsoft Docs


    If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.


    Best Regards,
    Henry


    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.