Forum Discussion
Missing Explorer Icons
When tring to open a document from within PBI Desktop (File > Open Report > Browse reports), the file explorer windows that opens does not load any folder or drive icons (see image below). However, if I open File Explorer separately, all icons load as normal.
These are the steps I have taken to no avail:
Clean uninstall/ re-install of Power BI Desktop
Deleted/ rebuilt all iconcache and thumbcache several times including reboots
Below is information copied from File > About:
Feedback Type:
Frown (Error)
Timestamp:
2022-08-17T15:57:58.1567351Z
Local Time:
2022-08-17T11:57:58.1567351-04:00
Session ID:
e36edc1d-0761-42c3-a544-263fed2bd2b8
Release:
July 2022
Product Version:
2.107.841.0 (22.07) (x86)
OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)
CLR Version:
4.8 or later [Release Number = 528049]
Peak Virtual Memory:
1.64 GB
Private Memory:
380 MB
Peak Working Set:
621 MB
IE Version:
11.3442.14393.0
User ID:
04929c2f-c6bf-4390-923f-f4e3e9fa140f
Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.
Telemetry Enabled:
True
Snapshot Trace Logs:
P:\Users\*username*\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShotbb5da38c-58b3-4c7d-a71c-df3a85d3aa77.zip
Model Default Mode:
Empty
Model Version:
PowerBI_V1
Performance Trace Logs:
P:\Users\*username*\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip
Enabled Preview Features:
PBI_enableWebView2
PBI_mobileAuthoringFormattingUI
PBI_sparklines
Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_azureMapVisual
PBI_compositeModelsOverAS
PBI_enhancedTooltips
PQ_WebView2Connector
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
Disabled DirectQuery Options:
TreatHanaAsRelationalSource
Cloud:
GlobalCloud
DPI Scale:
100%
Supported Services:
Power BI
Formulas:
section Section1;
Any help is appreciated!
Thank you,
Jacob
Hi jacobt ,
Have you checked if the powerbi version you are using is compatible with the computer you are using?
For more details, you can refer to below document:
Get Power BI Desktop - Power BI | Microsoft Docs
If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.
Best Regards,
Henry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
1 Reply
- v-henryk-mstfCommunity Support
Hi jacobt ,
Have you checked if the powerbi version you are using is compatible with the computer you are using?
For more details, you can refer to below document:
Get Power BI Desktop - Power BI | Microsoft Docs
If the problem is still not resolved, please provide detailed error information and let me know immediately. Looking forward to your reply.
Best Regards,
Henry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.