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Hi,
I am having trouble figuring out how to create a graph like the one I have altered in paint below. What I am hoping to get is a matrix that shows the number of tickets per agent per channel. I want to have a bar chart to show each plus I also need to be able to graph a line that shows the agents goal.
The goal is not same same for every agent and it is not the same for each channel, so I am not able to use a constant line in a bar graph.
I used to use Tableau and this can easily be accomplished with their built in features.
Thanks.
Teresa
Hi @teresa,
Based on your imformation, it seems that the custom visual Power KPI Matrix may meet your requirement.
If you still need help, please share your desired output so that I could help you further on it.
Best Regards,
Cherry
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