Matrix Totals Incorrect

Hi ls784,

Please try this

CallCount =
VAR UniqueUsers =
SUMMARIZE(
UserGroups,
UserGroups[User] -- distinct list of users in current visual context
)
RETURN
SUMX(
UniqueUsers,
VAR CurrentUser = UserGroups[User]
VAR UserCallCount =
CALCULATE(
DISTINCTCOUNT(Calls[CallID]),
FILTER(Calls, Calls[User] = CurrentUser)
)
VAR GroupCount =
CALCULATE(
DISTINCTCOUNT(UserGroups[SubGroup]),
FILTER(UserGroups, UserGroups[User] = CurrentUser)
)
RETURN DIVIDE(UserCallCount, GroupCount, 0)
)

if it doesn't work, please share sample data