Forum Discussion

Cobalt58_9's avatar
Cobalt58_9
Frequent Visitor
2 years ago
Solved

Losing Connection to Excel 365 sheet

Hi all. I'm having an issue connecting to and staying connected to the Excel document that my dashboard is based on. I was able to access to build, but now cannot reconnect. I've tried reconnecting ...
Need Help
  • amitchandak's avatar
    amitchandak
    2 years ago

    Cobalt58_9 , When you have used the URL, hop you have removed /:x:/r

     

    In the case of the desktop, From Home-> Transform Data -> Data Source Setting- >Clear permission and use Organization credential and try again

     

    Also

    Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

    if needed, clear the cache of the default browser

     

amitchandak's avatar
amitchandak
Icon for Super User rankSuper User
2 years ago

Cobalt58_9 , When you have used the URL, hop you have removed /:x:/r

 

In the case of the desktop, From Home-> Transform Data -> Data Source Setting- >Clear permission and use Organization credential and try again

 

Also

Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

if needed, clear the cache of the default browser

 

Cobalt58_9's avatar
Cobalt58_9
Frequent Visitor
2 years ago

Dude that totally worked! Thank you so much!

Any insight into why the /:x/r is the trouble maker here?

Moving forward, would it be wise to NOT have these shared documents in someone's personal drive?