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Looking for a visualization suggestion.
I manage a helpdesk and we get tickets through about 5 different sources (e.g. phone, email, etc). I want to visualize on a horizontal timeline/heatmap of sorts to be able to track when these ticket...
I think a simple column chart would get the job done.
Since this is a help desk, you are probably going to want my Open Tickets measure at some point.
https://community.powerbi.com/t5/Quick-Measures-Gallery/Open-Tickets/m-p/409364
I'd probably go with a histogram to start with, use the binning/grouping functionality to create the desired granularity.
Examples here- https://docs.microsoft.com/en-us/power-bi/visuals/service-histograms & here http://zomalex.co.uk/creating-histograms-in-power-bi/