Locate On-Premise data gateway service

[deepak_mhaskar]

Hi Folks,

Hope someone can help me with the issue. 🙂

Issue description:

I want to deal with On-premise data gateway failure issue which occurs frequently due to security policy.

I want to know how to get the On-Premise data Gateway service running in the Services. The gateway is up and running however i couldnt find the services in Services.

Any help / comment / suggestions appreciated. 

Thanks,

Deepak

[v-angzheng-msft]

Hi, @deepak_mhaskar 

Please check if you are missing any information, I found it in the service.
The name is PBIEgwService.

The on-premises data gateway is configured to use NT SERVICE\PBIEgwService for the Windows service sign-in credential. In the context of the machine on which you install the gateway, the account by default has the right of Log on as a service.

refer:

Change the on-premises data gateway service account

Hope this helps.

Best Regards,
Community Support Team _ Zeon Zheng
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[deepak_mhaskar]

Thanks @v-angzheng-msft ,

I am using using Power BI gateway (personal mode) and somehow i am not able to see the option "Gateway Service account' in Service Settings.

Any suggestions? Ideas to get it working.

Thanks,

Deepak

[v-angzheng-msft]

Hi, @deepak_mhaskar 

I found this:

refer:

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-personal-mode#frequently-aske...

Best Regards,
Community Support Team _ Zeon Zheng

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-angzheng-msft]

Hi, @deepak_mhaskar 

Personal mode gateways cannot change that account only standard mode gateways can change them.
I'm not mentioning this so you can change your account, just so you can look up the name PBIEgwService in Services.

Also, if you just want to check the status of your gateway, you can log in to your service and check if the gateway status is running in the service's dataset.

Best Regards,
Community Support Team _ Zeon Zheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@deepak_mhaskar , using powershell, if that can help

https://powerbi.microsoft.com/en-us/blog/on-premises-data-gateway-management-via-powershell-public-p...

[deepak_mhaskar]

Thanks Amit. Poweshell can definately help to get the gateway status however I trying to tackle this in other way. So checking if anyhow I can get On-Premises Data Gateway service showing up in Services.

[amitchandak]

@deepak_mhaskar , I have one install on my machine and am able to see that in the services