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hh26's avatar
hh26
Frequent Visitor
2 years ago
Solved

Latest Update Creates Login Error

My PowerBI just updated automatically to the October 2023 option yesterday. Since then anyone at my organization is unable to sign in. We get the following error:   Unable to sign in Sorry, we enc...
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  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi hh26 ,

     

    This issue may be caused by rolling out the registry key
    Hive: HKEY_LOCAL_MACHINE
    Key path: SYSTEM\CurrentControlSet\Control\SecurityProvider s\SCHANNEL\Protocols\TLS 1.3\Client
    Value name: Enabled
    Value type: REG_DWORD
    Value data: 0x1 (1)

    Which is invalid for Windows 10 machines, since Windows 10 doesn't support TLS 1.3 according to docs at Protocols in TLS/SSL (Schannel SSP) - Win32 apps | Microsoft Learn
     
    Removing the key or setting Enabled to 0 should fix the issue.
     

    Best Regards,
    Rico Zhou

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     
     
     
Anonymous's avatar
Anonymous
Not applicable
2 years ago

We're impacted as well, unfortunately. We need to pull data from a 32-bit Access database, and therefore must use the 32-bit version of Power BI. I just downloaded the newly released version from Nov 1 and I'm still getting the same "Unable to sign in" error. Extremely frustrating!