Forum Discussion

hh26's avatar
hh26
Frequent Visitor
2 years ago
Solved

Latest Update Creates Login Error

My PowerBI just updated automatically to the October 2023 option yesterday. Since then anyone at my organization is unable to sign in. We get the following error:   Unable to sign in Sorry, we enc...
Need Help
  • Anonymous's avatar
    Anonymous
    2 years ago

    Hi hh26 ,

     

    This issue may be caused by rolling out the registry key
    Hive: HKEY_LOCAL_MACHINE
    Key path: SYSTEM\CurrentControlSet\Control\SecurityProvider s\SCHANNEL\Protocols\TLS 1.3\Client
    Value name: Enabled
    Value type: REG_DWORD
    Value data: 0x1 (1)

    Which is invalid for Windows 10 machines, since Windows 10 doesn't support TLS 1.3 according to docs at Protocols in TLS/SSL (Schannel SSP) - Win32 apps | Microsoft Learn
     
    Removing the key or setting Enabled to 0 should fix the issue.
     

    Best Regards,
    Rico Zhou

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

     
     
     
Anonymous's avatar
Anonymous
Not applicable
2 years ago

We had a call with our support partner today. As of now, it appears that the versions installed from the web (not the microsoft store) is looking for a different version of a dll file than what is included in the download. We tried replacing the file with the version the error message indicated it is looking for and got yet another error. Our support partners are escalating the issue with Microsoft. I will update if I hear anything else back. It does seem to be both the 32 bit and 64 bit versions installed from the web. The 64 bit store version is working. Our users that need 32 bit version have reverted back to the September 2023 version as a workaround until the issue is resolved.