Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Keyset as registered is invalid.

Hello Everyone,

My personal gateway was working fine but then I decided to use the the updated version (on -premises gateway (personal mode) ), The installation went well, then i opened it, enterered my account/pwd, and it pop up error: Keyset as registered is invalid. I did almost every thing i-e.  uninstall gateway , Reinstall .Net Framework 4.7.2 , re boot , reinstall, rename folder

Keyset as registered is invalid"

Please advice how to resolve this error

Need Help

7 Replies

  • parry2k's avatar
    parry2k
    Icon for Super User rankSuper User
    6 years ago

    Anonymous maybe it is worth opening a support ticket, not sure why it would be the case. Is it a personal or enterprise gateway? Do you want to try and test on another machine?

     

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    • raltaf's avatar
      raltaf
      New Member
      6 years ago

      I recenlty uninstalled gateway on my laptop and then installed it again. I did not encounter any issue.

      It did prompt me that there is previously configured gateway and will be udpated

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      Hi ,

      Unfortunately , I am only having machine (my company laptop) and I need this to be working there. Its a on prem gateway (personal mode). 

      Thanks

      • aj1973's avatar
        aj1973
        Icon for Community Champion rankCommunity Champion
        6 years ago

        Hi Anonymous 

         

        The Gateway cannot be on Premesis and Personal at the same time. I had the same issue before, the Gateway administrator needs to Uninstall the gateway, reboot the server, and reinstall the new version. All done by the administrator of the server as well as the Gateway.

         

        Good luck