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blm001's avatar
blm001
Icon for Advocate I rankAdvocate I
7 years ago

Key Influencers not Weighing volume?

Hello,   I am using the new "Key Influencer" visualization to analyze First Contact resolution.   The KI visual tells me that a certain ticket type category (call it Category A) is 14x more likely...
Need Help
justynalucznik's avatar
justynalucznik
Icon for Microsoft Employee rankMicrosoft Employee
7 years ago

Hi I would love to follow up with you and dig into this scenario a little bit more. We are running some significant tests (calculating p-values) to take volumes into consideraiton so I'd like to take a look and see what's happening. Would you mind reaching out to me at [email protected]? Thanks!