KPI measure expression

[Anonymous]

Hi All,

I'm having a problem with subtracting a measure from a static number.  Its probably a simple answer but i can't get it.

The measure counts the number of tickets that are in SLA and then devides the in SLA tickets by the total tickets to give me the % of in SLA tickets

Count of In SLA divided by total =

DIVIDE([Count of In SLA for In SLA], [Reference total])*100

I need to show what % the measure was over or under the KPI target e.g. if the measured result is 92.00% the KPI is 95.00% then the % pass was - 3.00%

Thanks

[v-lid-msft]

Hi @Anonymous ,

How about the result after you follow the suggestions mentioned in my original post?Could you please provide more details about it If it doesn't meet your requirement?

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-lid-msft · Accepted solution]

Hi @Anonymous ,

We can try to use the following measure to meet your requirement

% pass = [Your Measure] - 0.95

You can even create a parameter to control the Target

%Pass = [Count of In SLA divided by total] - [Target Value]

If it doesn't meet your requirement, kindly share your sample data and expected result to me if you don't have any Confidential Information. Please upload your files to One Drive and share the link here.

BTW, pbix as attached.

Best regards,

Community Support Team _ Dong Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.