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KGBOR's avatar
KGBOR
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3 years ago
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Issues calculating individual results

Hello Power BI Community,   I'm having the following situation: In a given report I was expected to calculate on a team level how many % of the cases (these are interactions between operators and c...
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Greg_Deckler's avatar
Greg_Deckler
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3 years ago

KGBOR So just used Resolved By instead?

  • KGBOR's avatar
    KGBOR
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    3 years ago

    Hi Greg_Deckler ,

     

    If I go with Resolved by, I'm removing all the cases from the denominator which are not resolved. So what I'd need is a measure which sums up all the tickets the indivudal resolved and another one which sums up all the ones which they created.