Issue with rendering paginated reports in Edge - Power BI

[Dan_647]

Good Morning,

We have had a weird issue start in our environment when it comes to viewing paginated reports in Microsoft Edge, where it displays the error "Unable to render paginated report - an error has occurred during report processing." Please see full error below

This has been working fine for quite some time and all of a sudden mid last week, stopped. We have tried various troubleshooting which can be seen below;

• Restarted browser

• Cleared cache/cookies

• Upgraded edge to the latest version

• Downgraded edge to an earlier version

• Created a new report and published it

There seems to be no consistency to the issue though, please see below;

• I have tried from my own account on my laptop which gets the error, but I tried from someone elses account on my laptop and it seems to work fine so it rules out a device/browser issue

• This same person above account works fine on their own laptop, and my account works on their laptop too to view the report so this rules out a localised user issue

• The report loads fine on my own laptop using my account when using Chrome but not using Edge, but my account works fine on another user's laptop when using Edge so again this rules out a browser issue

Has anyone else faced or are currently facing a similar issue? Or able to offer any insights into this?

Thank you,

[Dan_647 · Accepted solution]

I have managed to resolve this issue internally, the reports would work for some users that use a different link passing a laguage param through the URL that says language=en-US, we control the preferred language of the browser via GPO, just added en-US to the list of preffered languages and it started working

[rajasaadk_98]

1. Since it works with other users on the same machine, the issue might be related to your Edge profile.
2. Try signing out of your Microsoft account in Edge, clear cache/cookies for all time, and sign back in.
3. Create a new profile in Edge and test viewing the report from that profile.
   Thanks

[Dan_647]

Good morning,

Thanks for your respone, I have tried this and still not working unfortunately

Thank you,