Forum Discussion

webportal's avatar
webportal
Impactful Individual
9 years ago

Issue with personal data gateway

I've installed a personal data gateway on my laptop, the installation process went ok without any issues. Now I've published a Power BI desktop file to Power BI service. In order to keep it refreshe...
Need Help
v-caliao-msft's avatar
v-caliao-msft
Microsoft Employee
9 years ago

Hi webportal,

 

I have tested it on my local environment, we cannor reproduce this issue. A lot of issues can surface when the gateway version is out of date.  It is a good general practice to make sure you are on the latest version.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

 

Here is a document about troubleshoot personal gateway, please refer to the link below.
https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-troubleshooting-power-bi-personal-gateway/

 

Regards,

Charlie Liao