Forum Discussion
Issue with personal data gateway
I've installed a personal data gateway on my laptop, the installation process went ok without any issues.
Now I've published a Power BI desktop file to Power BI service. In order to keep it refreshed, I clicked on "Shedule refresh", but I see the message:
Basically, it says the gateway is offline, which is inconsistent with the message I get in the gateway itself:
3 Replies
Hi webportal,
I have tested it on my local environment, we cannor reproduce this issue. A lot of issues can surface when the gateway version is out of date. It is a good general practice to make sure you are on the latest version. If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.
Here is a document about troubleshoot personal gateway, please refer to the link below.
https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-troubleshooting-power-bi-personal-gateway/Regards,
Charlie Liao
Hello,
I've switched it on and off a few times, and now it is working Ok.
Personal data gateways are available for pro license users only, right?
Hi webportal,
Yes, Personal data gateways are available for pro user.
https://powerbi.microsoft.com/en-us/documentation/powerbi-personal-gateway/
Regards,
Charlie Liao
