Issue with personal data gateway

[webportal]

I've installed a personal data gateway on my laptop, the installation process went ok without any issues.

Now I've published a Power BI desktop file to Power BI service. In order to keep it refreshed, I clicked on "Shedule refresh", but I see the message:

Basically, it says the gateway is offline, which is inconsistent with the message I get in the gateway itself:

[v-caliao-msft]

Hi @webportal,

I have tested it on my local environment, we cannor reproduce this issue. A lot of issues can surface when the gateway version is out of date.  It is a good general practice to make sure you are on the latest version.  If you haven't updated the gateway for a month, or longer, you may want to consider installing the latest version of the gateway and see if you can reproduce the issue.

Here is a document about troubleshoot personal gateway, please refer to the link below.
https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-troubleshooting-power-bi-personal-ga...

Regards,

Charlie Liao

[webportal]

Hello,

I've switched it on and off a few times, and now it is working Ok.

Personal data gateways are available for pro license users only, right?

[v-caliao-msft]

Hi @webportal,

Yes, Personal data gateways are available for pro user.

https://powerbi.microsoft.com/en-us/documentation/powerbi-personal-gateway/

Regards,

Charlie Liao