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SamSoane's avatar
SamSoane
Regular Visitor
2 years ago

Issue with autodiscover service

Hello,

 

I have a report that connects to two mailboxes that was working until recently but now I am unable to refresh it from Power BI desktop or make any changes to queries. The automated refresh to the Power BI cloud are still working however.

 

It seems to be an issue with just one of the mailboxes, see error below:

 

However I do not see this error on the other one:

 

If I try to refresh I receive the following errors:

I have raised this with the company that manages our exchange admin and they say they cannot see any issue.

 

Any help would be much appreciated

Need Help

3 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi SamSoane ,

    One of your mailboxes shows an error, mainly due to the inability to connect to the data source and invalid credentials ，the reason may be that your mailbox has been unused for a long time, and the credentials of the data source are invalid, and you need to update the credentials again.

     

    Below is the Microsoft’s official link:

    Issues when using Autodiscover service - Exchange | Microsoft Learn

    Best Regards,

    Xianda Tang

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • SamSoane's avatar
      SamSoane
      Regular Visitor
      2 years ago

      Thank you for the response. There is more to it than that though, the password has been changed on the account and the calendar on the mailbox is used regularly which is what my report links to.

       

      As mentioned, there is another mailbox on there which is also linked and there are no issues. However, if I try to link to ANY mailbox using "Get data" I get the same error.

       

      Any help would be much appreciated.