Forum Discussion

Seadon's avatar
Seadon
Frequent Visitor
8 months ago

Issue with Schduling PL-300 exam

Hi Community,

 

Im getting this message error while doing payment for scheduling PL-300 exam. I have been using VISA payment method as this is the only avaliable option for me and have been unable to do the payment, as i was getting the error, as shown in the below image.

 

 

After trying multiple time from diffrent cards, with international transaction enabled, started to get the below meassage on the screen.

 

How to successfully do the payment and what are the possible troubleshooting solutions or steps that needs to be considered to avoid such issues?

 

Thanks.

Need Help

5 Replies

  • AntoineW's avatar
    AntoineW
    Super User
    8 months ago

    Hi Seadon,

     

    I understand it's a bit frustrating, you can try to use a different browser or device

     

    • Try Edge or Chrome

    • Avoid corporate devices or VPNs

    • Prefer a personal laptop and home network

     

    Clear cache / use Incognito mode

    • Old session data can cause payment failures.

     

    Schedule via Microsoft Learn, then redirect to Pearson VUE

    • Always start from your Microsoft Learn profile:

      • Certifications → PL-300 → Schedule exam

     

    If still not working, contact Pearson VUE support

    • open a ticket with:

      • Screenshots of the error

      • Exam name (PL-300)

      • Time and date of attempts

    They can manually unblock or guide you.

     

    Hope this can help you!

    Best regards,

    Antoine

     

    • Seadon's avatar
      Seadon
      Frequent Visitor
      8 months ago

      Thanks for your suggestion AntoineW  I faced multiple "Unable to process payment, contact card issuer for further detail" errors messages while doing the payment. But ill try your suggestions aswell. Thanks

       

      • AntoineW's avatar
        AntoineW
        Super User
        8 months ago

        Well, thanks for your answer, if still not working you can contact your bank, ask them explicitly to allow a transaction from:

        Pearson VUE / Microsoft certification

        Some banks block exam-related international merchants by default.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 months ago

    Hi Seadon,

     

    Thank you for reaching out to the Microsoft Fabric Forum Community, and special thanks to AntoineW  for prompt and helpful responses.

    Just following up to see if the Response provided by community members were helpful in addressing the issue. if the issue still persists Feel free to reach out if you need any further clarification or assistance.

    Please refer below links to troubleshoot the issue.

     

    Troubleshoot a declined card - Microsoft Cost Management | Microsoft Learn

     

    Best regards,
    Prasanna Kumar

     

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 months ago

    Hi Seadon,

     

    Just following up to see if the Response provided by community members were helpful in addressing the issue. if the issue still persists Feel free to reach out if you need any further clarification or assistance.

     

    Best regards,
    Prasanna Kumar