Forum Discussion

chartley's avatar
chartley
Frequent Visitor
3 years ago

Issue connecting to our Data

Some of our employees when they are trying to use Power BI Desktop and trying to connect to a dataset from their laptop that is out on Power BI Service instance all they are able to see is a loading ...
Need Help
amitchandak's avatar
amitchandak
Super User
3 years ago

chartley , Log out and log in again on those desktops, where it not working.

 

Try this setting too

Go to File-> Options and settings -> Options -> Security Option -> and check : Use My Default browser( Visible after scroll)

if needed, clear the cache of the default browser

chartley's avatar
chartley
Frequent Visitor
3 years ago

amitchandak I just talked with one of our report writers and they did exactly what your directorions said to do. Along with restarting their laptop and making sure that setting is checked and the same thing is happening.  No change.

  • chartley's avatar
    chartley
    Frequent Visitor
    3 years ago

    amitchandak We did some other testing.  We had the individuals this is happening too login to Power BI Desktop form a users computer that this is NOT happening too and everything works correctly, and they are running the same version of the Power BI Desktop software which is the latest version.  Is there any reason why this would be happening on one users laptop when it works for them on another users laptop running the same version of the software?  Seems like there is an issue with the system itself or with their profile that is not allowing this to work properly.  Any ideas why this would be happening?