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When trying to update Power BI Desktop's November release, an error message stating "The installation package could not be opened. Contact the application vendor to verify this is a valid Windows Installer package" Has anyone seen this before? A few others from my teams are having the same issue and we typically update Power BI Desktop every month after the release. We are using Windows 7 64 Bit.
Does your IT dept. have a PBI package or are you downloading the installer from the Power BI updates website?
We are downloading it from the Power BI Updates site.
Hi @strainer85,
Do you download the install package in this site , right?
Best Regards,
Angelia
Yes... I downloaded the MSI package from this exact link.
Hi @strainer85,
Ok, the install package shoud be fine. Please restart your computer and check if it is successful.
Thanks,
Angelia
I've re-downloaded the update and restartedc my PC, however it still does not load. The exact message is attached. Any other idea?
Hi @strainer85,
It's weird, Do you mind copy the installation package to other computer and check if it works fine.
Best Regards,
Angelia
I did try that actually with the same result! The only thing I did not try is completely uninstalling it and reinstalling... I am worried about doing that since I use it quite frequently and would not want lost any working version.
Based on the error message I doubt this is the issue but worth a thought. Do you have a conflicting versions (32 vs. 64 bit) of Access installed? I know this can cause an issue with Power BI, but I doubt it would result in the error you are seeing. Just a thought
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