Forum Discussion

strainer85's avatar
strainer85
New Member
9 years ago

Installation Error For Power BI Desktop November Release

When trying to update Power BI Desktop's November release, an error message stating "The installation package could not be opened.  Contact the application vendor  to verify this is a valid  Windows ...
v-huizhn-msft's avatar
v-huizhn-msft
Icon for Microsoft Employee rankMicrosoft Employee
9 years ago

Hi strainer85,

It's weird, Do you mind copy the installation package to other computer and check if it works fine.

Best Regards,
Angelia

strainer85's avatar
strainer85
New Member
9 years ago

I did try that actually with the same result!  The only thing I did not try is completely uninstalling it and reinstalling... I am worried about doing that since I use it quite frequently and would not want lost any working version.

  • dkay84_PowerBI's avatar
    dkay84_PowerBI
    Icon for Microsoft Employee rankMicrosoft Employee
    9 years ago

    Based on the error message I doubt this is the issue but worth a thought.  Do you have a conflicting versions (32 vs. 64 bit) of Access installed?  I know this can cause an issue with Power BI, but I doubt it would result in the error you are seeing.  Just a thought