Installation Error For Power BI Desktop November Release

[strainer85]

When trying to update Power BI Desktop's November release, an error message stating "The installation package could not be opened.  Contact the application vendor  to verify this is a valid  Windows Installer package"  Has anyone seen this before?  A few others from my teams are having the same issue and we typically update Power BI Desktop every month after the release.  We are using Windows 7 64 Bit.

[dkay84_PowerBI]

Does your IT dept. have a PBI package or are you downloading the installer from the Power BI updates website?

[strainer85]

We are downloading it from the Power BI Updates site.

[v-huizhn-msft]

Hi @strainer85,

Do you download the install package in this site , right?

Best Regards,
Angelia

[strainer85]

Yes... I downloaded the MSI package from this exact link.

[v-huizhn-msft]

Hi @strainer85,

Ok, the install package shoud be fine. Please restart your computer and check if it is successful.

Thanks,
Angelia

[strainer85]

I've re-downloaded the update and restartedc my PC, however it still does not load.  The exact message is attached.  Any other idea?

[v-huizhn-msft]

Hi @strainer85,

It's weird, Do you mind copy the installation package to other computer and check if it works fine.

Best Regards,
Angelia

[strainer85]

I did try that actually with the same result!  The only thing I did not try is completely uninstalling it and reinstalling... I am worried about doing that since I use it quite frequently and would not want lost any working version.

[dkay84_PowerBI]

Based on the error message I doubt this is the issue but worth a thought.  Do you have a conflicting versions (32 vs. 64 bit) of Access installed?  I know this can cause an issue with Power BI, but I doubt it would result in the error you are seeing.  Just a thought