Forum Discussion

Grokio's avatar
Grokio
New Member
9 years ago

Infographic designer problem after exporting

So I've been using the infographic designer for a few basic visualizations in a project without any problems over the last few weeks. Now it's suddenly acting up. Essentially, everything looks fine in the BI desktop application, but when viewing it after exporting/publishing, the visual is a complete mess. All the icons are crammed together on the left in a single column and the y axis turns into a giant word jumble. 

 

I'm especially confused because this happened without me updating anything on my end. One day it looked perfect, the next, it was a mess. I tried re-exporting and the problem is still the same.  Not sure if maybe they made an update that messed up the display? Anyone else have this issue? Any advice for fixing it?

 

Here's what I'm seeing in the BI desktop application:

 

And here's what it now looks like after publishing:

Anyone got any suggestion for fixes? I'd appreciate any help!!

Need Help

6 Replies

  • dathompson's avatar
    dathompson
    Frequent Visitor
    8 years ago

    I am having the same or similar problem. Started occuring today (4/9/2018). I wonder if it's related to the April update. I see the problem both in the desktop application and in the browser (Chrome and Edge).

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      All,

      I am having the same issue too.

      Any updates on this?

      • dathompson's avatar
        dathompson
        Frequent Visitor
        8 years ago

        Try re-installing the visual. I believe the makers of the Infographic Designer reverted the visual to an earlier version to avoid this problem. I re-installed and this fixed the problem.

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    Hi Grokio,

    Do you use the latest version of Infographic Designer and latest version of Power BI Desktop? And do you encounter the above issue after publishing Power BI Desktop file to Power BI Service or using “Publish to Web” feature?

    I am trying to test the scenario as yours, but I am not able to reproduce this issue. Could you please share me your PBIX file so that I can test it?

    Thanks,
    Lydia Zhang

    • Grokio's avatar
      Grokio
      New Member
      9 years ago

      Hey Lydia, yup! Just upgraded to the latest versions of both and still seeing the issue. It does appear to be a browser issue, possibly. I see it in Chrome, but in Edge and Safari it looks normal.

       

      In the desktop application it looks normal. Then I click on "publish" and as soon as I open it in Chrome, it's all wrong. When I go to publish to web, it continues to not look right (except when viewing in Edge and Safari).

       

      I tried contacting the folks who made the Infographic Designer to see if they might have a workaround.

  • Anonymous's avatar
    Anonymous
    Not applicable
    7 years ago

    I am having an issue with the icons 'flipping' in regards to the greatest number selected. Does anyone know how to keep the icons locked in place when slicing through different options?