Infinite loading screen when signing in

[alimimbisa]

As shown below, whenever I try to sign in my credentials, it keeps on loading. It's been like this for 2 days now. Need help on this.

[ngojason]

Hey I know, this is 4 years later but is this still working for you? I have this problem now please help

[alimimbisa]

I've already done that because I thought it would help just like browsers. As you can see, it's already cleared. Also, I've uninstalled Power BI Desktop a few times already, and still doesn't work.

[v-yanjiang-msft]

Hi @alimimbisa ,

According to your screenshot, I think you are connectting to webpages in Power BI Desktop, but by my test, the Organizational account credential type isn't supported for web, you can choose Anonymous instead.

Reference:Connect to a webpage from Power BI Desktop - Power BI | Microsoft Docs

Best Regards,
Community Support Team _ kalyj

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[alimimbisa]

Still couldn't authenticate and my colleagues can sign in whether it's anonymous, windows, basic, web API, or organizational account. And for your screenshot, you at least get an error, for my end, it's just loading

[v-yanjiang-msft]

Hi @alimimbisa ,

If your colleague can successfully connect to the same URL, you can check whether the problem be related to your computer, maybe the memory or version of computer, you can try to sign in with another computer.

Additionally, you can connect to other web page ,for example a file in OneDrive, then sign in to see if the same problem occurs.

Best Regards,
Community Support Team _ kalyj

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[alimimbisa]

Hi @v-yanjiang-msft,

I don't know if it's a computer issue, because I have 16GB ram and it's a pretty new laptop. I've also raised this issue to my organization and they don't know why my Power BI is going like this. For connecting web pages, we are using sharepoint. No pop-out that lets you choose what account to sign in and that's the problem. 

[v-yanjiang-msft]

Hi @alimimbisa ,

If you are using SharePoint, you can choose to connect data by SharePoint folder, in which you can entre the root URL like me.

When I select sign in in the next step, a window will pop up for you to pick an account. If you don’t pick, it will always display "you are being signed in, please wait" like yours, I wonder if your computer blocked this window, which cause your problem.

Best Regards,
Community Support Team _ kalyj

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[alimimbisa]

Hi @v-yanjiang-msft 

I don't think that my computer is blocking this pop-up window because in the screenshot below whenever I sign in to my account in Power BI, a pop-up window appears

 

[v-yanjiang-msft]

Hi @alimimbisa ,

I mean when you have already logged in to Power BI and then connect to SharePoint, this window will still pop up when you click sign in like below.

Best Regards,
Community Support Team _ kalyj

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[alimimbisa]

Hi @v-yanjiang-msft 

For me, it doesn't. When you click sign in, that's it, it just keeps on loading. It's really weird

[v-yanjiang-msft]

Hi @alimimbisa ,

By my reserch, you can try to clear the chahe of Power BI Desktop to solve your problem.

1.Go to File menu from Top bar and go to Options and Settings > Option.

2.It will open the below screen. Please observe that on the left side, there is a Global blade in which we have an option called "Data Load". Click on "Clear Cache" button. It will remove the cache data.

Best Regards,
Community Support Team _ kalyj

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.