Forum Discussion
Infinite loading screen when signing in
As shown below, whenever I try to sign in my credentials, it keeps on loading. It's been like this for 2 days now. Need help on this.
11 Replies
v-yanjiang-msftCommunity Support
Hi alimimbisa ,
By my reserch, you can try to clear the chahe of Power BI Desktop to solve your problem.
1.Go to File menu from Top bar and go to Options and Settings > Option.
2.It will open the below screen. Please observe that on the left side, there is a Global blade in which we have an option called "Data Load". Click on "Clear Cache" button. It will remove the cache data.
Best Regards,
Community Support Team _ kalyjIf this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
I've already done that because I thought it would help just like browsers. As you can see, it's already cleared. Also, I've uninstalled Power BI Desktop a few times already, and still doesn't work.
- v-yanjiang-msft
Hi alimimbisa ,
According to your screenshot, I think you are connectting to webpages in Power BI Desktop, but by my test, the Organizational account credential type isn't supported for web, you can choose Anonymous instead.
Reference:Connect to a webpage from Power BI Desktop - Power BI | Microsoft Docs
Best Regards,
Community Support Team _ kalyjIf this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Still couldn't authenticate and my colleagues can sign in whether it's anonymous, windows, basic, web API, or organizational account. And for your screenshot, you at least get an error, for my end, it's just loading
Hey I know, this is 4 years later but is this still working for you? I have this problem now please help
