Forum Discussion
Inconsistent Loading of Visuals in a Published Power BI Dashboard
We have published a Power BI dashboard from our workspace and configured it so that users are required to sign in with a Power BI account before accessing it through a web browser. Currently, we are experiencing an issue where multiple users are accessing the dashboard using the same Power BI account credentials, but the behavior is inconsistent. For certain users, the dashboard loads successfully and all visuals are displayed as expected. While for others, the dashboard opens successfully, but none of the visuals are displayed. Only the dashboard layout appears, while all visualizations remain blank. As part of our troubleshooting, we have already cleared the browser cache. Despite this steps, the issue persists. The same account can display the dashboard correctly on one device but fail to load the visuals on another.
Hi powerbi_office,
Before troubleshooting: multiple users sharing one Power BI account isn't permitted — Microsoft's Product Terms require each user to have their own license:
https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all
And it's likely causing the symptom. One account signing in from many devices and locations is exactly what Entra ID Protection flags as credential sharing ("atypical travel"), and risk policies can then block individual sign-ins — the dashboard shell loads, but the data calls fail. That matches "works on one device, blank on another":
https://learn.microsoft.com/en-us/entra/id-protection/concept-identity-protection-risks
🔍Parchitect
Solutions Architect · Microsoft Fabric Specialist
💡Helpful? Kudos are appreciated.
✔️Solved? Mark as Solution so others can find it faster.
8 Replies
Hi powerbi_office,
Before troubleshooting: multiple users sharing one Power BI account isn't permitted — Microsoft's Product Terms require each user to have their own license:
https://www.microsoft.com/licensing/terms/product/ForOnlineServices/all
And it's likely causing the symptom. One account signing in from many devices and locations is exactly what Entra ID Protection flags as credential sharing ("atypical travel"), and risk policies can then block individual sign-ins — the dashboard shell loads, but the data calls fail. That matches "works on one device, blank on another":
https://learn.microsoft.com/en-us/entra/id-protection/concept-identity-protection-risks
🔍Parchitect
Solutions Architect · Microsoft Fabric Specialist
💡Helpful? Kudos are appreciated.
✔️Solved? Mark as Solution so others can find it faster.
- SpoilerThe issue is most likely caused by multiple users sharing the same Power BI account. Power BI is designed for individual user authentication, and using the same credentials across multiple devices can lead to inconsistent behavior. Ensure that each user has their own Power BI account and the required permissions/licenses. Also verify browser compatibility, disable browser extensions, check network/firewall restrictions, and confirm that the semantic model (dataset) and gateway are refreshing correctly.
Blank visuals mean dataset access or environment issues. Even with the same account, differences in Row-Level Security, dataset permissions, or capacity limits can block the visuals.
Try verifying dataset permissions and RLS roles. Check refresh history and gateway connection. Test in Incognito browser. Avoid shared credentials
The problem is most likely caused by browser/network/authentication/session conflicts and not the report itself. Try a different browser or Incognito mode. Ensure that cookies are enabled. Check your firewall/proxy settings. Do not use the same Power BI account on multiple devices at the same time.
Can you provide some more details
like are you using PowerBI desktop version(downloaded from Microsoft store) or PowerBI Browser Version(downloaded from chrome or any other browser) ?
Hi powerbi_office - Don't share a single account across users , that's not just against the Power BI service terms, it's the direct cause of this bug.
Suggest:
1. Give each user their own Entra ID account.
2. If cost is why you're sharing one login, move the workspace to Premium or Fabric (F-SKU) capacity. On capacity-backed workspaces, viewers only need Free licenses when accessing content through a Power BI App — capacity covers the compute, not per-seat Pro licensing. This solves the "many viewers, one budget" problem properly instead of sharing credentials.
Hope this helps.
Hi powerbi_office ,
Thank you for reaching out to fabric community.
Could you review the suggestion provided by rajendraongole1 , MilanKumar7 , Shahid12523 and krishnakanth240 and let us know if you have any additional questions, we are happy to address.
Thanks!!
Hi powerbi_office ,
Could you please let us know whether the solution provided above helped in resolving the issue?
Thanks!!
