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jacques_412's avatar
jacques_412
Frequent Visitor
3 years ago

Impossible to stop payments

For the last 6 months, Power BI has been taking $18 from my account each month. I have tried everything to speak to someone at Power BI, but I always end in endless loops of bots and automated system...
Need Help
Greg_Deckler's avatar
Greg_Deckler
Icon for Community Champion rankCommunity Champion
3 years ago

jacques_412 That's an odd price as it doesn't match any of the license prices for Power BI. How did you originally purchase the license? You should be able to go here: My account (office.com) and click on Subscriptions to see what subscriptions you have and possibly cancel them.

jacques_412's avatar
jacques_412
Frequent Visitor
3 years ago

Hi Greg

 

Yes, they are chargin me twice for the $9 Power BI plan. No Idea why they are doing that.

 

Secondly, I no longer have access to that account. It was a business email, and the business closed down. However, It is still taking money from my account. As I can't login, I need to speak to someone, but all their system are endless bot loops.