Forum Discussion

IanCockcroft's avatar
IanCockcroft
Post Patron
5 years ago
Solved

Image not renddering

Hi guys, an image file, as an Image URL, is working fine on the desktop.

But as soon as I publish and view from the service, the imgae doesnt render.

following the URL shows the image.

any idea why and how to fix it?

i

Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi IanCockcroft 

    If the URL for image can display in IE10 normally ,you can sign in Service in IE 10 ,and see whether the image in service renders.

     

    Best Regards

    Community Support Team _ Ailsa Tao

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

5 Replies

  • selimovd's avatar
    selimovd
    Most Valuable Professional
    5 years ago

    Hey IanCockcroft ,

     

    click in Edge or Chrome with the right mouse button on the image and chose "Inspect Element". There try to find out the URL where the image if referring to. Usually there should also be the error.

    Check if the URL is correct and if the image is available at that URL when you paste it in a new tab.

     

    If you need any help please let me know.
    If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍
     
    Best regards
    Denis
     
  • IanCockcroft's avatar
    IanCockcroft
    Post Patron
    5 years ago

    Hi Denis, yes. we did follow the URL through inspect element.

    everything is fine when we follow the URL and the image shows on a web page.

    But not in the report.

  • IanCockcroft's avatar
    IanCockcroft
    Post Patron
    5 years ago

    Hi Denis selimovd 

    so just as a curiosity, i opened it with IE10, the error was on chrome .

    It worked with IE.

    does this help narrow down a possible solution?

    thanks a ton forhaving a look.

    Ian

     

     

     

    • selimovd's avatar
      selimovd
      Most Valuable Professional
      5 years ago

      IanCockcroft 

      If the URL is right and you can see the image and it works in IE, then I think it's an issue with Chrome. This could be an add-in, the cache, the website blocking the embedding in Chrome or the rendering of the engine.

       

      I would maybe try to clear the cache or try in another browser (Edge, Firefox) and see if it's rendering.

       

      If you need any help please let me know.
      If I answered your question I would be happy if you could mark my post as a solution ✔️ and give it a thumbs up 👍
       
      Best regards
      Denis
       
  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi IanCockcroft 

    If the URL for image can display in IE10 normally ,you can sign in Service in IE 10 ,and see whether the image in service renders.

     

    Best Regards

    Community Support Team _ Ailsa Tao

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.