Identify missed and returned calls

Hi Kaysa ,

Based on the testing, please try the following methods:

1.Create the sample table.

2.Create the calculated column to identify if a missed call was returned.

ReturnedCall = 
VAR ReturnedCalls = 
    FILTER(
        'Table',
        'Table'[Result] = "missed" &&
        'Table'[From] = EARLIER('Table'[To]) &&
        'Table'[Date] <= EARLIER('Table'[Date]) + 3
    )
RETURN
    IF('Table'[Result] = "answered", "answered",
        IF(COUNTROWS(RETURNEDCALLS) > 0, "Returned", "Not Returned")
    )

3.The result is shown below.

Best Regards,

Wisdom Wu

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