Forum Discussion
I cannot login to Power BI
I got resolution on this. Turns out that the company I work for had us registered with another login, somehow referencing my email address. I had to login with the other username which solved the problem.
So, other people who have experienced this same issue, please check with your IT department to see if you need to login with another login (that you have no idea exists). That's what solved it for me.
I have the exact same problem. Keep going in a loop in trying to solve the issue by resetting password and being told that my user id does not exist; trying to create a new account and told that my account already exist. My Power BI account has been working over the last few months and up to yesterday. Just started getting the issue today when I tried to publish to Power BI service. Appreciate any advice as the Microsoft online help keeps pointing me to office365 (and not to Power BI) and provides no resolution. Thank you.
I have the exact same problem. Someone solved this problem?