I Cannot Get Data from Zendesk using the Power BI Zendesk Beta Plugin Anymore

[Anonymous]

Hi, 

I cannot get data from Zendesk using the Power BI Zendesk Beta plugin anymore, because Zendesk has chance their API, and Power BI will have to make some adjustments for it to work and mentioned here: https://develop.zendesk.com/hc/en-us/articles/360022563994--BREAKING-New-Search-API-Result-Limits?fl...

If not, we will continue to receive this error when refreshing "OLE DB or ODBC error: [DataSource.Error] Web.Contents failed to get contents from 'https://jssi.zendesk.com/api/v2/search.json?page=11&query=type%3Aticket' (422): Unprocessable Entity"

1. Will Microsoft Power BI be creating an update to the Zendesk beta plugin to address this in the near future?

2. Is there a work around we can use in the mean time?

Thanks.

[ltopchyi]

Hi,

You can consider this alternative to fetch Zendesk data: https://www.zendesk.com/marketplace/apps/support/834457/power-bi-connector-by-alpha-serve/

Liubov

[Anonymous]

Any luck?

[v-joesh-msft]

Hi @Anonymous ,

This is just recently updated, and there may not be a good solution at the moment. For your requirement, you could post your idea in Power BI ideas and make this feature coming sooner.

https://ideas.powerbi.com/forums/265200-power-bi-ideas

Best Regards,

Community Support Team _ Joey
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Thanks