Forum Discussion
Helper VHow to update Gateway? This seems complicated
I uninstalled then reinstalled the latest version. Somehow it worked is all I will say. It's working better now when I use that gateway. It doesn't fail nearly as often. Something your developers have done seem to have fixed the refresh issues I was having.
It's obvious by now I'm not an IT guy, but rather an analyst, but good to see my refreshes are working better now.
Community Support
Are you trying to migrating the on-premises gateway to another server? If so, you need to input the 8 digit recovery key to take over the on-premise data gateway. The recovery key is set by yourself when you install the gateway in first time.
Community Support Team _ Jimmy Tao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Helper VI uninstalled then reinstalled the latest version. Somehow it worked is all I will say. It's working better now when I use that gateway. It doesn't fail nearly as often. Something your developers have done seem to have fixed the refresh issues I was having.
It's obvious by now I'm not an IT guy, but rather an analyst, but good to see my refreshes are working better now.