Forum Discussion
How to properly do average as New Column
Hello!
It's me again....lots of questions as I figure this all out.
I have a table full of information about the number of times someone answered the phone, and how many seconds that interaction took. It takes the following form:
| DateTime | Group Name | Number of Calls | Total length of calls in seconds |
| 2021-01-01 08:00:00 | GroupA | 46 | 1,080 |
| 2021-01-01 08:00:00 | GroupB | 412 | 7,211 |
| 2021-01-01 08:30:00 | GroupA | 12 | 300 |
I first created a new Measure:
AverageHandleTime = DIVIDE(SUM([Total Length of Calls]),SUM([Number of Calls]),0)
That works wonderfully...but I just get the number of seconds, and I can't seem to find a way to represent that as a timestamp.
According to a few resources I found online, I have to create a 'Duration' column in my table. I've done that, as structured below:
| Date | Group | Number of Calls | Length of Time | Average Call Length | Duration of Avg Call Length |
| 2021-01-01 08:00 | GroupA | 46 | 1,080 | (1,080)/(46)=23.47 | 00:00:23 |
| 2021-01-01 08:00 | GroupB | 412 | 7,211 | 17.52 | 00:00:18 |
Now, however, if I put the numbers into a column chart, in order to get a "reasonable" number for my Y axis, I have to do an Average (of my Average). This feels wrong.
Is there an easier/better way to do duration that I'm missing? Or a better way to crack this nut?
Thanks!
Josh
Anonymous , You should create a measure on top of this measure AverageHandleTime, and use that
time(quotient([AverageHandleTime],3600) , quotient(mod([AverageHandleTime],3600),60), mod(mod([AverageHandleTime],3600),60))
2 Replies
Anonymous , You should create a measure on top of this measure AverageHandleTime, and use that
time(quotient([AverageHandleTime],3600) , quotient(mod([AverageHandleTime],3600),60), mod(mod([AverageHandleTime],3600),60))