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I need to obtain the average of grades that have been assigned to the technicians who have solved ticket, the problem I have is that I only need to obtain the average of grades where they are greater than 0 and not on the total of all tickets.
I am using the Average function but it gets me the average of all tickets, I only need to get the average of tickets where their rating is greater than 0.
The following is a small example I created from the ticket table:
| Ticket ID | Technical | Calification |
| 10001 | Kevin | 0 |
| 10002 | Elsa | 0 |
| 10003 | Luke | 0 |
| 10004 | Bailey | 5 |
| 10005 | Billy | 2 |
| 10006 | Elsa | 4 |
| 10007 | Kevin | 5 |
| 10008 | Luke | 5 |
| 10009 | Luke | 5 |
Solved! Go to Solution.
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