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ErickGaitan
Frequent Visitor

How to compare two the time scheduled vs time actual

‎10-26-2022 08:34 AM

Good day community, 

I have to compare the time the agent took break vs the time schedule break.

First, I would like to identify which was the first break and the second break, both are in the same columm.

Second, compare the 2 time frames. I have noticed that PBI filled the rows blank and duplicate the information as you can see below.

 

ErickGaitan_0-1666793529443.png

 

I have been working on this for a month and I feel frustrated at this point 

find below the data Sample

I want to compare the difference in minutes between DTS column and start time column.

 

DateDTS TestBreak TimeLunch TimeStart TimeBreak-1 SchBreak-2 SchLunch Sch
10/9/202206:30 AM  08:30 AM00:15:00  
10/9/202206:30 AM  10:30 AM  01:00:00
10/9/202206:30 AM  01:45 PM 00:15:00 
10/9/202207:00 AM  08:30 AM00:15:00  
10/9/202207:00 AM  10:30 AM  01:00:00
10/9/202207:00 AM  01:45 PM 00:15:00 
10/9/202208:30 AM00:12:37 08:30 AM00:15:00  
10/9/202208:30 AM00:12:37 10:30 AM  01:00:00
10/9/202208:30 AM00:12:37 01:45 PM 00:15:00 
10/9/202209:00 AM00:02:23 08:30 AM00:15:00  
10/9/202209:00 AM00:02:23 10:30 AM  01:00:00
10/9/202209:00 AM00:02:23 01:45 PM 00:15:00 
10/9/202210:30 AM00:02:00 08:30 AM00:15:00  
10/9/202210:30 AM00:02:00 10:30 AM  01:00:00
10/9/202210:30 AM00:02:00 01:45 PM 00:15:00 
10/9/202212:00 PM 00:29:2908:30 AM00:15:00  
10/9/202212:00 PM 00:29:2910:30 AM  01:00:00
10/9/202212:00 PM 00:29:2901:45 PM 00:15:00 
10/9/202212:30 PM 00:30:0008:30 AM00:15:00  
10/9/202212:30 PM 00:30:0010:30 AM  01:00:00
10/9/202212:30 PM 00:30:0001:45 PM 00:15:00 
10/9/202201:00 PM 00:00:3008:30 AM00:15:00  
10/9/202201:00 PM 00:00:3010:30 AM  01:00:00
10/9/202201:00 PM 00:00:3001:45 PM 00:15:00 
10/9/202202:30 PM00:13:01 08:30 AM00:15:00  
10/9/202202:30 PM00:13:01 10:30 AM  01:00:00
10/9/202202:30 PM00:13:01 01:45 PM 00:15:00 
10/9/202204:00 PM  08:30 AM00:15:00  
10/9/202204:00 PM  10:30 AM  01:00:00
10/9/202204:00 PM  01:45 PM 00:15:00 
10/9/202206:30 AM  08:00 AM  00:15:00
10/9/202206:30 AM  11:00 AM  01:00:00
10/9/202206:30 AM  02:00 PM  00:15:00
10/9/202207:00 AM  08:00 AM  00:15:00
10/9/202207:00 AM  11:00 AM  01:00:00
10/9/202207:00 AM  02:00 PM  00:15:00
10/9/202209:00 AM00:15:00 08:00 AM  00:15:00
10/9/202209:00 AM00:15:00 11:00 AM  01:00:00
10/9/202209:00 AM00:15:00 02:00 PM  00:15:00
10/9/202211:00 AM 00:29:2608:00 AM  00:15:00
10/9/202211:00 AM 00:29:2611:00 AM  01:00:00
10/9/202211:00 AM 00:29:2602:00 PM  00:15:00
10/9/202211:30 AM 00:30:0008:00 AM  00:15:00
10/9/202211:30 AM 00:30:0011:00 AM  01:00:00
10/9/202211:30 AM 00:30:0002:00 PM  00:15:00
10/9/202212:00 PM 00:00:3408:00 AM  00:15:00
10/9/202212:00 PM 00:00:3411:00 AM  01:00:00
10/9/202212:00 PM 00:00:3402:00 PM  00:15:00
10/9/202201:30 PM00:11:11 08:00 AM  00:15:00
10/9/202201:30 PM00:11:11 11:00 AM  01:00:00
10/9/202201:30 PM00:11:11 02:00 PM  00:15:00
10/9/202202:00 PM00:03:51 08:00 AM  00:15:00
10/9/202202:00 PM00:03:51 11:00 AM  01:00:00
10/9/202202:00 PM00:03:51 02:00 PM  00:15:00
10/9/202204:00 PM  08:00 AM  00:15:00
10/9/202204:00 PM  11:00 AM  01:00:00
10/9/202204:00 PM  02:00 PM  00:15:00
10/9/202206:30 AM  08:30 AM00:15:00  
10/9/202206:30 AM  10:30 AM  01:00:00
10/9/202206:30 AM  01:50 PM 00:15:00 
10/9/202208:00 AM00:07:24 08:30 AM00:15:00  
10/9/202208:00 AM00:07:24 10:30 AM  01:00:00
10/9/202208:00 AM00:07:24 01:50 PM 00:15:00 
10/9/202208:30 AM00:07:56 08:30 AM00:15:00  
10/9/202208:30 AM00:07:56 10:30 AM  01:00:00
10/9/202208:30 AM00:07:56 01:50 PM 00:15:00 
10/9/202212:00 PM 00:23:3908:30 AM00:15:00  
10/9/202212:00 PM 00:23:3910:30 AM  01:00:00
10/9/202212:00 PM 00:23:3901:50 PM 00:15:00 
10/9/202212:30 PM 00:30:0008:30 AM00:15:00  
10/9/202212:30 PM 00:30:0010:30 AM  01:00:00
10/9/202212:30 PM 00:30:0001:50 PM 00:15:00 
10/9/202201:00 PM 00:06:2108:30 AM00:15:00  
10/9/202201:00 PM 00:06:2110:30 AM  01:00:00
10/9/202201:00 PM 00:06:2101:50 PM 00:15:00 
10/9/202201:30 PM00:00:03 08:30 AM00:15:00  
10/9/202201:30 PM00:00:03 10:30 AM  01:00:00
10/9/202201:30 PM00:00:03 01:50 PM 00:15:00 
10/9/202202:00 PM00:13:56 08:30 AM00:15:00  
10/9/202202:00 PM00:13:56 10:30 AM  01:00:00
10/9/202202:00 PM00:13:56 01:50 PM 00:15:00 
10/9/202204:00 PM  08:30 AM00:15:00  
10/9/202204:00 PM  10:30 AM  01:00:00
10/9/202204:00 PM  01:50 PM 00:15:00 
10/9/202206:30 AM  08:55 AM00:15:00  
10/9/202206:30 AM  10:30 AM  01:00:00
10/9/202206:30 AM  02:05 PM 00:15:00 
10/9/202207:00 AM  08:55 AM00:15:00  
10/9/202207:00 AM  10:30 AM  01:00:00
10/9/202207:00 AM  02:05 PM 00:15:00 
10/9/202209:00 AM00:08:22 08:55 AM00:15:00  
10/9/202209:00 AM00:08:22 10:30 AM  01:00:00
10/9/202209:00 AM00:08:22 02:05 PM 00:15:00 
10/9/202209:30 AM00:09:30 08:55 AM00:15:00  
10/9/202209:30 AM00:09:30 10:30 AM  01:00:00
10/9/202209:30 AM00:09:30 02:05 PM 00:15:00 
10/9/202212:00 PM 00:24:1808:55 AM00:15:00  
10/9/202212:00 PM 00:24:1810:30 AM  01:00:00
10/9/202212:00 PM 00:24:1802:05 PM 00:15:00 
10/9/202212:30 PM 00:30:0008:55 AM00:15:00  
10/9/202212:30 PM 00:30:0010:30 AM  01:00:00
10/9/202212:30 PM 00:30:0002:05 PM 00:15:00 
10/9/202201:00 PM 00:05:4308:55 AM00:15:00  
10/9/202201:00 PM 00:05:4310:30 AM  01:00:00
10/9/202201:00 PM 00:05:4302:05 PM 00:15:00 
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Anonymous
Not applicable

‎10-27-2022 02:29 AM

Hi @ErickGaitan ,

A little confused🤔, can you post the expected output? It would be nice to have a clear calculation process. Thank you very much!🤗

 

Best Regards,
Gao
Community Support Team

 

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

How to get your questions answered quickly -- How to provide sample data

Message 2 of 3
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ErickGaitan
Frequent Visitor
In response to Anonymous

‎10-27-2022 07:52 AM
10/9/202208:30 AM00:12:37 08:30 AM00:15:00  

 

In this case if compare the first time frame vs second time frame: its 0 because the break was taken at the scheduled time frame, but if the agent for some reason take the break at a difference time frame I would like to know the difference in minuntes 

 

E.X

Break segments was scheduled at 10 am and the agent took the segment at 8.55 am 

 

10:00 AM00:08:22 08:55 AM00:15:00

 

 

Message 3 of 3
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