How does Power BI ensure data governance and compliance with regulatory requirements (e.g., GDPR, PC

[manoj_0911]

How does Power BI ensure data governance and compliance with regulatory requirements (e.g., GDPR, PCI-DSS) when handling sensitive customer information from contact center interactions?

Dear Power BI Community,

As we delve deeper into utilizing Power BI for analyzing sensitive customer information from contact center interactions, ensuring data governance and compliance with regulatory requirements is paramount.

We're particularly interested in understanding how Power BI addresses regulatory standards such as GDPR (General Data Protection Regulation) and PCI-DSS (Payment Card Industry Data Security Standard) when handling sensitive customer data. Could you please provide insights into the mechanisms and features within Power BI that ensure compliance with these regulations?

Specifically, we're keen to learn about the encryption protocols, access controls, audit trails, and other security measures implemented by Power BI to safeguard sensitive information and maintain data integrity. Additionally, any built-in features or tools that facilitate compliance with regulatory requirements would be valuable to explore.

Furthermore, real-world examples or case studies demonstrating Power BI's adherence to data governance principles and regulatory standards in contact center analytics scenarios would greatly enrich our understanding.

Thank you for sharing your expertise and insights on this crucial aspect of data governance and compliance in Power BI.

Warm regards,
Manoj Prabhakar

[v-kaiyue-msft · Accepted solution]

Hi @manoj_0911 ,

1. For detailed information about Power BI meeting GDPR requirements, please refer to the document: Service Trust Portal (microsoft.com). For detailed information about Power BI and PCI DSS, please refer to the document: Payment Card Industry (PCI) Data Security Standard (DSS) - Microsoft Compliance | Microsoft Learn, and resources at the end of the document.

2. Power BI implements multiple functions to ensure data governance and security, such as encryption, access control, sensitivity labels, etc. For data governance and security functions, please refer to the link: Microsoft Power BI Security Concerns and Best Practices (ilink-digital.com). Sensitivity labels can be applied to Power BI content to help classify and protect sensitive data. For detailed information, please refer to the document: Sensitivity labels from Microsoft Purview Information Protection in Power BI - Power BI | Microsoft .... There are also data loss prevention policies in Power BI. For detailed information, please refer to the document: Data loss prevention policies for Power BI overview - Power BI | Microsoft Learn.

3. For other information about data governance in power bi, please refer to the link: Implementing Data Governance in Power BI: A Step-by-Step Guide | by Lawrence Teixeira | Medium.

If your Current Period does not refer to this, please clarify in a follow-up reply.

Best Regards,

Clara Gong

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[amitchandak]

@manoj_0911 , refer

https://www.controlcase.com/what-are-the-12-requirements-of-pci-dss-compliance/

https://learn.microsoft.com/en-us/power-bi/guidance/powerbi-implementation-planning-introduction

https://www.quora.com/How-does-Power-BI-ensure-data-security-and-compliance-with-regulations

https://learn.microsoft.com/en-us/power-bi/enterprise/service-security-data-protection-overview