Forum Discussion
How do I set certain conditions for Card visuals?
Sorry if I haven't asked the question in the best possible format, but it's quite difficult to explain. But I've got images to help explain my problem. Currently I've got a drilldown page that shows a number of tickets per organisation. This is what it usually shows below:
It currently shows displays the number of open tickets that are available for each Organization that I have. However, some Organizations have 1 ticket, or 0 tickets. And I want it to be formatted appropriately when a ticket is 1 or 0. So that it says "1 Open Ticket" instead of "1 Open Tickets", or if there are no open tickets, I want it to say that instead of "blank open tickets". How would I format that correctly? I'm assuming there must be a way to set such conditions but I can't find any in the filter/visualisation tools.
So basically, I want to avoid the tickets from looking like this below:
Any help would be appreciated in how to rectify this problem. I'm assuming a function will have to be made?
Hi Anonymous
Download sample PBIX file with code/visuals shown below
What code are you using to create the current card visual?
Looking at your screenshots the Status column is text so presumaby this contains things like "Open" and "Closed" ?
OK so we don't know how you are calculating the number of open tickets but I'm guessing it will be something like this
Open Tickets = CALCULATE(COUNTROWS(RequestDetails), FILTER('RequestDetails', 'RequestDetails'[Status] = "Open"))which returns a number.
I'm assuming that in the images above the text Open Tickets is the Category Label for the card? In which case you need to turn this off so the card just displays a number
Now we can alter the Open Tickets measure to account for 0/Blank, 1 or more than 1 open tickets.
Open Tickets = VAR _OpenTickets = CALCULATE(COUNTROWS(RequestDetails), FILTER('RequestDetails', 'RequestDetails'[Status] = "Open")) RETURN SWITCH( TRUE(), _OpenTickets = 0, "No Open Tickets", _OpenTickets = 1, "1 " & UNICHAR(00010) & "Open Ticket", _OpenTickets & UNICHAR(00010) & " Open Tickets" )Regards
Phil
8 Replies
- PhilipTreacy
Super User
Hi Anonymous
Download sample PBIX file with code/visuals shown below
What code are you using to create the current card visual?
Looking at your screenshots the Status column is text so presumaby this contains things like "Open" and "Closed" ?
OK so we don't know how you are calculating the number of open tickets but I'm guessing it will be something like this
Open Tickets = CALCULATE(COUNTROWS(RequestDetails), FILTER('RequestDetails', 'RequestDetails'[Status] = "Open"))which returns a number.
I'm assuming that in the images above the text Open Tickets is the Category Label for the card? In which case you need to turn this off so the card just displays a number
Now we can alter the Open Tickets measure to account for 0/Blank, 1 or more than 1 open tickets.
Open Tickets = VAR _OpenTickets = CALCULATE(COUNTROWS(RequestDetails), FILTER('RequestDetails', 'RequestDetails'[Status] = "Open")) RETURN SWITCH( TRUE(), _OpenTickets = 0, "No Open Tickets", _OpenTickets = 1, "1 " & UNICHAR(00010) & "Open Ticket", _OpenTickets & UNICHAR(00010) & " Open Tickets" )Regards
Phil
PhilipTreacy Big thank you that worked, I think it was because I had label turned on. My mistake.
Can I ask just one quick question though? Other then "Open" I have two other values that go into the "Open" count. "Waiting on Customer" and "Waiting on Vendor" how do I put that into the Open count in that code? I've just tried adding it in but the Visual refuses to appear.- PhilipTreacy
No worries Anonymous
To include other Status as Open change the FILTER in the VAR line to this
VAR _OpenTickets = CALCULATE(COUNTROWS(RequestDetails), FILTER('RequestDetails', 'RequestDetails'[Status] IN {"Open", "Waiting on Customer", "Waiting on Vendor"}))Regards
Phil
- mahoneypat
Microsoft Employee
Try something like this
Open Tickets = var vTickets = [YourTicketsMeasure]
Return IF(OR(vTickets<=1, ISBLANK(vTickets)), vTickets & " Open Ticket", vTickets & " Open Tickets")
Pat
v-deddai1-msftCommunity Support
Hi Anonymous ,
You can use the following meausre :
Open Tickets = var vTickets = SUM(RequestDetails[Status])+0 Return IF(OR(vTickets<=1, ISBLANK(vTickets)), vTickets & " Open Ticket", vTickets & " Open Tickets")If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Best Regards,
Dedmon Dai
Hey v-deddai1-msft appreciate the reply.
I've just implemented this measure, I've caleld it (TicketMeasure), however, when I put it into the fields the visual doesn't work. I'll show you below.In status I do already have some filters that only count a number of "open" tickets, maybe that could be interfering? But I'm not sure.
