How do I get support for Power BI Pro government? - MS support was horrible

[Anonymous]

I called  (800) 642-7676‬ to get support for Power BI Pro.  I was transfered to customer service.  I was told that I cannot get technical support.  Why am not allowed to an open ticket online just as any other Power BI Pro user?  How do I get support for Power BI US Gov?

Thanks,

[Anonymous]

Hello here is where you can go for Government Support: Power Platform admin center (microsoft.us)

[v-xuding-msft]

Hi @Anonymous ,

Do you try to open one from Support? 

[Anonymous]

Yes, I tried to go through the Open TIcket process. It does not recognize my user name and password. I am able to log into Office365 and power bi Web UI and I can start the power BI desktop. The Power BI desktop allows me login at the startup.

I just canot open a ticket or get any support from MS. They won't help me over the phone either.

[parry2k]

@Anonymous no idea, but check this post if it helps.

I would ❤ Kudos if my solution helped. 👉 If you can spend time posting the question, you can also make efforts to give Kudos whoever helped to solve your problem. It is a token of appreciation!

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