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Anonymous
Not applicable

How do I get support for Power BI Pro government? - MS support was horrible

‎08-14-2020 06:49 AM

I called  (800) 642-7676‬ to get support for Power BI Pro.  I was transfered to customer service.  I was told that I cannot get technical support.  Why am not allowed to an open ticket online just as any other Power BI Pro user?  How do I get support for Power BI US Gov?

 

Thanks,

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Message 1 of 5
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4 REPLIES 4
apaulso9
Resolver I
Resolver I

‎11-14-2022 09:34 AM

Hello here is where you can go for Government Support: Power Platform admin center (microsoft.us)

Message 5 of 5
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v-xuding-msft
Community Support
Community Support

‎08-16-2020 06:59 PM

Hi @Anonymous ,

 

Do you try to open one from Support? 

Support Ticket.gif

 

Best Regards,
Xue Ding
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 3 of 5
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Anonymous
Not applicable
In response to v-xuding-msft

‎08-21-2020 03:24 PM

Yes, I tried to go through the Open TIcket process. It does not recognize my user name and password. I am able to log into Office365 and power bi Web UI and I can start the power BI desktop. The Power BI desktop allows me login at the startup.

I just canot open a ticket or get any support from MS. They won't help me over the phone either.

Message 4 of 5
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parry2k
Super User
Super User

‎08-14-2020 07:00 AM

@Anonymous no idea, but check this post if it helps.

 

I would ❤ Kudos if my solution helped. 👉 If you can spend time posting the question, you can also make efforts to give Kudos whoever helped to solve your problem. It is a token of appreciation!

⚡Visit us at https://perytus.com, your one-stop-shop for Power BI-related projects/training/consultancy.⚡



Subscribe to the @PowerBIHowTo YT channel for an upcoming video on List and Record functions in Power Query!!

Learn Power BI and Fabric - subscribe to our YT channel - Click here: @PowerBIHowTo

If my solution proved useful, I'd be delighted to receive Kudos. When you put effort into asking a question, it's equally thoughtful to acknowledge and give Kudos to the individual who helped you solve the problem. It's a small gesture that shows appreciation and encouragement! ❤


Did I answer your question? Mark my post as a solution. Proud to be a Super User! Appreciate your Kudos 🙂
Feel free to email me with any of your BI needs.

Message 2 of 5
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