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Rck7's avatar
Rck7
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8 years ago
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How do I calculate average Response Time and Resolution Time ?

Hello Friends, I have an Issue Table, with IssueID, IssueDate, StartDate , Resolved Date as Columns. I would like to calculate the a) the average First response time(in hours), b) average re-solut...
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  • zenmemo's avatar
    zenmemo
    8 years ago

    Hi Rck7, is this what you're looking for?

     

    Average Response Time = DATEDIFF(StartDate,ResolvedDate,HOUR)

  • zenmemo's avatar
    zenmemo
    8 years ago

    Rck7Now if you're selecting averaging the response/resolution times in conjunction with those measures, that should do it. See sample below. Otherwise, if you attach your file perhaps, I or someonelse can look at what else is causing it.

     

     

zenmemo's avatar
zenmemo
Icon for Helper I rankHelper I
8 years ago

For the average measures, have you considered changing the data type to whole numbers?

Rck7's avatar
Rck7
Icon for Helper II rankHelper II
8 years ago

zenmemo No, I am using  DateTime as the Datatype for my columns and calculating the average of my columns(as mentioned ear;ier). 
Below, is the format that I am using for my columns:
 

Thanks.