Forum Discussion

Rck7's avatar
Rck7
Helper II
8 years ago
Solved

How do I calculate average Response Time and Resolution Time ?

Hello Friends, I have an Issue Table, with IssueID, IssueDate, StartDate , Resolved Date as Columns. I would like to calculate the a) the average First response time(in hours), b) average re-solut...
Need Help
Show and Tell
  • zenmemo's avatar
    zenmemo
    8 years ago

    Hi Rck7, is this what you're looking for?

     

    Average Response Time = DATEDIFF(StartDate,ResolvedDate,HOUR)

  • zenmemo's avatar
    zenmemo
    8 years ago

    Rck7Now if you're selecting averaging the response/resolution times in conjunction with those measures, that should do it. See sample below. Otherwise, if you attach your file perhaps, I or someonelse can look at what else is causing it.

     

     

Rck7's avatar
Rck7
Helper II
8 years ago

HI zenmemo, 
When I  use the DATEDIFF function to calculate the Response Time I am getting the result as 0:00 having my Data Format as 13:30(H:mm) as shown in the below images:



 

 

 

Instead, I am using, 
1. Response Time = Issues[IssueDate] - Issues[StartDate] for calculating RT values for my column. 
2. Resolution Speed = Issues[ResolvedDate] - Issues[StartDate] for calculating RS values for my column.
For calculating Averages, I created the following measures, 
Avg RS = CALCULATE(AVERAGE(Issues[Resolution Speed]), ALLSELECTED(Issues[IssueDate]))
Avg RT = CALCULATE(AVERAGE(Issues[Response Time]), ALLSELECTED(Issues[IssueDate]))

The result Graph that I am getting is:



What are your thoughts on it? 

Kindly, let me know.
Thanks. 

zenmemo's avatar
zenmemo
Helper I
8 years ago

For the average measures, have you considered changing the data type to whole numbers?

  • Rck7's avatar
    Rck7
    Helper II
    8 years ago

    zenmemo No, I am using  DateTime as the Datatype for my columns and calculating the average of my columns(as mentioned ear;ier). 
    Below, is the format that I am using for my columns:
     

    Thanks.