Help with the problem in PBI service

[Levi17]

Hi everyone, i try so many way but i can't fix this problem. I try to uncheck the encrypt connection in PBI desktop and it can load data from PostgerSQL. But when i upload in PBI service i uncheck the encrypt connection too, but it still can't refresh and it show me this noti. Anyone who know pls help me. I try a lot but still stuck T_T

[Syndicate_Admin]

anyway PBI at this time is having problems of connection with the DB and does not raise the reports

[Levi17]

I try so many way, gateway bla bla but can't connect to Database PostgerSQL. haizzzz still stuck at this step i check every thing with my admin firewall, SSL,... but just the PBI desktop can load and refresh report and the PBI service can't load T_T. 

[Syndicate_Admin]

check that you have the permissions at the firewall level both from PBI and the other end Postgrest ... The message says of an authentication certificate that you must possess .- Check the connectivity restrictions you may have from the PostGrest side, greetings

[Levi17]

Can anyone who know pls teach me step by step if have picture is very nice :(((