Help with Calculating Impact

I cannot for the life of me figure out how to get impact to calculate correctly. I have a table that has total handle time in minutes in the column [act_HandleMins] and a column that has total calls taken [TotalCallsHandled]. Now I neet to calculate Average handle time in Seconds and I do so with the Measure formula:

CRT = 
IF(
    DIVIDE(
        SUM('Aux Raw for Division'[act_HandleMins]) * 60,
        SUM('Aux Raw for Division'[TotalCallsHandled])
    ) = 0,
    BLANK(),
    DIVIDE(
        SUM('Aux Raw for Division'[act_HandleMins]) * 60,
        SUM('Aux Raw for Division'[TotalCallsHandled])
    )
)

and I have the results displayed in a Matrix table that drills down 3 steps in the rows going from leader > supervisor > the operator  And the Column being CRT.  Now I need to add another column that shows what the impact is on CRT for each row. 
Any help would be greatly appreciated. I have attempted to modify some ideas from other posts to no avail. 
Sample Table: