Forum Discussion
Help needed - report not refreshing
So the problem is fixed, the solution was something completely different, I had to re-enter my credentials (Edit Credentials option) and reselect my Microsoft Account and, after doing so the report refreshed at the first attempt. Thanks everyone for your help and advice on this!
Hi ArchStanton ,
The error you’re seeing happens when your organization’s Azure AD Conditional Access Policy requires your device to be compliant—usually by enrolling it in a device management system like Microsoft Intune. If your device isn’t compliant, Power BI can’t use OAuth tokens to refresh or access the data, which leads to this error.
Here’s how you can fix it:
- Enroll your device with your company’s MDM provider (typically Microsoft Intune). This means your device will need to meet the compliance policies set by your organization.
- Once your device is compliant, restart Power BI Desktop or Service and try to republish or refresh your report.
If you can’t enroll your device, another option is to set up an On-Premises Data Gateway, which can bypass these device restrictions by running the refresh through a compliant gateway server.
If you need step-by-step help with device enrollment or setting up the gateway, let me know your environment and I can point you to the right resources. This issue is pretty common when organizations tighten security, so you’re definitely not the only one running into it.
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Hi, thanks for you reply.
My IT department has made everything compliant but the refreshes are still not working so they suggested I go into the office tomorrow and they will re-synch again - hopefully being directly connected to the network will make this work.
Lets see what happens!