Forum Discussion
Help needed - report not refreshing
So the problem is fixed, the solution was something completely different, I had to re-enter my credentials (Edit Credentials option) and reselect my Microsoft Account and, after doing so the report refreshed at the first attempt. Thanks everyone for your help and advice on this!
Hi ArchStanton ,
Thanks for reaching out to the Microsoft fabric community forum.
There are two ways to fix this issue. The best option is to make your device compliant by enrolling it in Intune. Just go to Settings > Accounts > Access work or school, select your work account, click Info, and choose Enroll only in device management. Follow the steps and make sure your device meets your company's security policies (like antivirus, encryption, etc.). Once done, try publishing or refreshing the report again.
If that’s not possible, the alternative is to use an On-Premises Data Gateway. Set it up with a compliant account or service principal that isn’t blocked by Conditional Access. Then, in Power BI Service, link your dataset to this gateway under Settings > Gateway Connection, and schedule your refresh through it.
Reference Links -
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Conditional Access: Require compliant device
This explains how Conditional Access can enforce device compliance before allowing access.
https://learn.microsoft.com/en-us/azure/active-directory/conditional-access/concept-conditional-access-conditions#device-platforms -
MSAL Conditional Access Claims and Error AADSTS53000
How to handle Conditional Access claims challenges
https://learn.microsoft.com/en-us/entra/identity-platform/claims-challengeThis page provides official guidance on how to handle OAuth claims challenges related to Conditional Access, such as device compliance requirements, MFA, or re-authentication.
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Intune Device Compliance Policies Setup
Create and assign compliance policies in Microsoft Intune
https://learn.microsoft.com/en-us/mem/intune/protect/device-compliance-get-startedThis documentation walks you through creating and deploying compliance policies that ensure devices meet your organization's security standards.
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Install and configure an on-premises data gateway
For bypassing device restrictions using a secure gateway.
https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-install
If the response has addressed your query, please Accept it as a solution and give a 'Kudos' so other members can easily find it
Best Regards,
Sreeteja.
Community Support Team
Hi, thanks for you reply.
My IT department has made everything compliant but the refreshes are still not working so the suggested I go into the office tomorrow and re-synch - hopefully being directly connected to the network will make this work.
Lets see what happens!Hi ArchStanton,
Thanks for the update. Hopefully, the on-site network connection will resolve the refresh issues. Let me know how it goes after the re-sync.If the problem persists, we can explore additional troubleshooting steps. Appreciate your patience and effort in getting this sorted!If the response has addressed your query, please Accept it as a solution and give a 'Kudos' so other members can easily find it
Best Regards,
Sreeteja.
Community Support Team