Forum Discussion
ArchStanton
1 year agoPower Participant
Help needed - report not refreshing
Hi, I re-published my report earlier today and noticed the following error message, does anyone know what it means and what I can do to fix it? Thanks
- 1 year ago
So the problem is fixed, the solution was something completely different, I had to re-enter my credentials (Edit Credentials option) and reselect my Microsoft Account and, after doing so the report refreshed at the first attempt. Thanks everyone for your help and advice on this!
BhavinVyas3003
1 year agoSuper User
Even though the error appears in Power BI, it's caused by Azure Active Directory Conditional Access policies applied at the organizational level not by Power BI itself
Power BI uses OAuth tokens to access data (like SQL, SharePoint, etc.). If Conditional Access requires a compliant device to issue or refresh that token, and your device isn’t compliant, the token fails leading to this exact error in Power BI.
To resolve it:
- Enroll your device with your company’s MDM provider (like Intune).
- Then relaunch Power BI Desktop/Service, and republish or refresh the report.